The Customer Experience (“CX”) team is part of the Customer Experience & Marketing and Investment Facilitation division of EDB and is tasked with providing research and design support for the organization. The team’s goal is to create better experiences for both our corporate investors across all our services, and our internal officers. The CX team is looking to hire a Product Designer (“the officer”) to inform product and design decisions for our sales CRM system. You will work closely with other designers, engineers and product managers on digital systems that aim to boost the overall corporate investment experience in Singapore. This officer should have good interpersonal skills, clarity in communication, a sharp analytical mind, and astute design judgements. Key Responsibilities Will Include Product research • Lead research efforts to identify new opportunities, such as development of research briefs, moderator guide • Lead recruitment efforts to recruit and manage both internal and external participants • Conduct research interviews and manage research timelines • Facilitate research synthesis sessions • Apply design frameworks such as customer journey mapping, personas, assumptions mapping. • Translate research data into insights and clear findings that inform decisions. • Communicate research insights to stakeholders • Identify measures to indicate user experience success and propose ways to track these measures UI/UX Design • Identify product opportunities from user research and business problems • Plan and facilitate workshops with both internal and external stakeholders such as project kickoff, design sprints, ideation, prioritization • Conceptualize and visualize wireframes and prototypes of different levels of fidelity for testing of new service or product concepts • Provide design inputs when necessary during implementation of new services or products to ensure that customers’ needs are met Design Handoff • Communicate clearly with Product Managers and software developers on design specifications • Work with constraints from Product Managers and software developers and make calculated design trade offs • Provide user interface design details, information (flows, behaviours, functionality) through design folder To meet the challenges of this role, you must have: • Relevant qualifications in Design / Industrial Design / Psychology / Communications / Human Computer Interaction • At least 3-5 years in relevant Product Designer or UI/UX Design roles in a consultancy or similar industries • Experience with designing sales processes. Prior experience of working with CRM platforms such as Salesforce is preferred • Prior experience of working with Salesforce in a B2B context • Have an understanding of Agile, lean and user-centered design methods, experience working in such team structures is a plus • Ability to effectively manage stakeholders’ expectations, and navigate ambiguity early on in the product development cycle • Strong facilitation skills. Visual facilitation would be a plus. • Experience with various types design research methods such as user interviews, usability testing, A/B testing, diary studies, etc. • An analytical individual who is able to distil research data into insights and communicate effectively across various stakeholders. • Experience with quantitative data is a plus. • Experience in creating low to high fidelity prototype and wireframes • Know-how to present your design work effectively, and articulately communicate design rational to stakeholders • A nuanced, highly self-aware individual who is able to distinguish their biases, assumptions and stereotypes and be an advocate for the user. • Open-minded, flexible, strong team player who is able to navigate ambiguity • High sense of responsibility and ownership in problem-solving • Good command of product design tools. We use Figma, Sketch, Miro, and Jira • Native proficiency in English and 1 other language a plus • Singaporean