The Travel Facilitation team in EDB is responsible for the administration of appeal and approval for entry to Singapore for business travel and monitoring of itinerary in Singapore. You will work closely with the Central Covid-19 Operations team that is coordinating EDB’s response to COVID-19 related issues, colleagues in EDB and external stakeholders (e.g. company executives and officers from other government agencies). You will report to the Vice President overseeing the Central Covid-19 Operations team. Your responsibilities include but are not limited to the following: • Contribute to the implementation of the Pre Approved Business Pass (PBP) workflow • Process Improvement: Constant review to improve PBP workflow • Collate and prepare information for processing • Communicate approvals via email • Conduct checks on adherence to controlled itinerary and list of close contacts • Perform first level analysis and verification of data and documentation provided • Respond to queries related to the process via email and phone • Update and maintain databases To meet the challenges of the role, you will have to: • Be experienced in maintaining of databases using excel spreadsheets • Be aware of the role of various teams in EDB taking care of COVID-19 related issues • Be adaptable to react to different work requirements (often with short turnaround time) and able to communicate updates to officers and/or counterparts in agencies • Be self-motivated and have a positive attitude, excellent work ethic and a team player Requirements • Diploma/Degree qualifications • Proficient in Microsoft Office and Excel, with good organizational and data management skills • Good language skills in both written and spoken, especially in English • Strong analytical ability and highly meticulous • Proactive, independent and resourceful • Good interpersonal and communication skills, including ability and experience in engaging stakeholders • Singaporean